How does a company succeed in becoming more customer-oriented? How can service orientation be lived?
With the program “Keys for the Future”, service orientation can be actively addressed. The concept provides you with a structured approach that has been tried and tested over many years. It aims at creating awareness in your company for the quality of service provision from the perspective of your internal and external customers.
The approach entails a change in perspective by developing the attitude that everyone is both customer and supplier at the same time – also when working with colleagues. All participants are enabled to identify gaps in quality and performance and to close these gaps with measurable success.
“Keys for the Future” consists of three modules that are introduced successively and applied in virtual or analog workshops.