Systemic Culture Compass

Develop Corporate Culture

The development of corporate culture requires a starting point: With the Systemic Culture Compass you can measure your corporate culture and thus create the prerequisites for its development Download Background Information The development of corporate culture requires a starting point: With the Systemic Culture Compass you can measure your corporate culture and thus create the…

Customer Segmentation

Market research and innovative customer segmentation in China

In June 2014, SEDLÁK & PARTNER started a market research in China for a longstanding customer. The focus of the study was the assessment of the market segments. Opportunities and risks for future business success were also identified. Consideration of the market segments An intensive discussion of the results with the client’s market managers culminated…

Customer Orientation

DEVELOP CUSTOMER ORIENTATION

LIVING CUSTOMER ORIENTATION Customer orientation includes the regular, systematic recording and analysis of customer wishes, needs, and expectations as well as their implementation. How does a company succeed in becoming more customer-oriented? How can service orientation be put into daily practice? If we succeed in practicing customer orientation both towards external stakeholders and towards internal…

Culture as a success factor

Corporate culture: an underestimated success factor

Corporate culture: Here’s why it’s so significant and influential Consulting on corporate culture is often considered unnecessary. Yet corporate culture has a significant impact on the way employees act within teams – affecting directly the performance of the organization as a whole, both in positive and negative ways. Learn which aspects are particularly important for…

The Law of Old Men – Foresighted Self-Renewal

According to the „law of old men”, top managers in their 50s make decisions that are in favour of their positions in the company, but may conflict the company’s future. Therefore, necessary change processes are argued away by the resistance from the colleagues. This is what is observed for years by Peter Noli, Professor of…