Consulting for organizational design

Align the organizational design with the strategic goals

Dealing with dynamic environments by flexible structures Organizations currently need more than a perfect organizational structure to ensure their sustainability in the long term. It is important to continuously find new answers and solutions for future opportunities and challenges. This is achieved with an agile organizational design. Crucial for the success of the company and…

Customer Segmentation world wide

Worldwide customer survey refute traditional customer segmentation

S&P Consulting contracted with a worldwide customer survey In spring 2015, S&P Consulting carried out an online-based customer analysis for a leading certification company in the electrical industry. A total of around 15,000 companies from over 70 countries were included in the analysis. Objectives of the customer survey The primary aim of the analysis was…

Customer Orientation

DEVELOP CUSTOMER ORIENTATION

LIVING CUSTOMER ORIENTATION Customer orientation includes the regular, systematic recording and analysis of customer wishes, needs, and expectations as well as their implementation. How does a company succeed in becoming more customer-oriented? How can service orientation be put into daily practice? If we succeed in practicing customer orientation both towards external stakeholders and towards internal…