Ambidextry

Ambidexterity – managing innovation and core business simultaneously

Organizations need to constantly renew and update their service portfolio This is nothing new. What is new, however, is the speed at which this needs to happen – because digitalization, complex dynamics, and the increasing opacity of markets have greatly accelerated innovation cycles in recent years. Organizations are challenged to develop new and creative solutions…

Foresighted Organization

INTERVIEW: FORESIGHTED ORGANIZATION

Interview mit Robert A. SedlákCEO SEDLÁK & PARTNER | Guest Professor at the ECNU, Shanghai “With the wrong radar system the iceberg cannot be detected early enough“ Since August 2018, SEDLÁK & PARTNER has been accompanying the Duisburger Versorgungs- und Verkehrsgesellschaft mbH (DVV) in DVVision – the program for the future. Within the scope of…

Consulting in the Triad

Holistic consulting approach in the transformation

Well positioned with the triad of strategy, organization and personnel In our consultancy, we skilfully play the triad of strategy, organization and personnel. The integration of strategy, organizational and personnel consulting enables us to successfully design and implement highly complex transformation processes – and together with you we achieve measurable results in your company. The…

Consulting for organizational design

Align the organizational design with the strategic goals

Dealing with dynamic environments by flexible structures Organizations currently need more than a perfect organizational structure to ensure their sustainability in the long term. It is important to continuously find new answers and solutions for future opportunities and challenges. This is achieved with an agile organizational design. Crucial for the success of the company and…

Customer Segmentation world wide

Worldwide customer survey refute traditional customer segmentation

SEDLÁK & PARTNER contracted with a worldwide customer survey In spring 2015, SEDLÁK & PARTNER carried out an online-based customer analysis for a leading certification company in the electrical industry. A total of around 15,000 companies from over 70 countries were included in the analysis. Objectives of the customer survey The primary aim of the…

Customer Orientation

DEVELOP CUSTOMER ORIENTATION

LIVING CUSTOMER ORIENTATION Customer orientation includes the regular, systematic recording and analysis of customer wishes, needs, and expectations as well as their implementation. How does a company succeed in becoming more customer-oriented? How can service orientation be put into daily practice? If we succeed in practicing customer orientation both towards external stakeholders and towards internal…